Frequently Asked Questions
When do I need to have my carts out?
What do I do if I move?
If you are to moving to another residence inside of Jefferson County (except for Crooked River Ranch) simply call our office and let us know. We will get your roll cart transferred to your new house for you.
If you are moving outside of Jefferson County please let us know, and we can pick up your roll cart and recycling cart so you are not responsible for them if they are not returned. You are responsible for service until we are notified by you to stop service.
What if something doesn't fit in my cart?
Do you pickup on holidays?
What if I have extra garbage that won’t fit inside my cart?
How often will I be billed?
Commercial customers are billed once a month for service provided the previous month.
Items that read “Regular” are the charges for our service, and “Extra” charges are for anything that does not fit entirely in your cart.
What if I'm out of town and don't need a pickup?
What do I do if I miss a pickup?
What happens if I miss a payment?
Non-payment of service will result in your roll cart and recycle cart being brought in after the third week from the stop date. If your roll cart is brought in, there may be a $25.00 resume fee added to your bill.